Ray Air

1. Processing times for orders:
Your order will be shipped from the warehouse closest to your delivery location. The estimated delivery time is 2 to 10 days.

For more information on delivery locations and costs, please refer to our Shipping Policy.

*Please note: Delivery may not be available in remote areas or on islands. For special requests or urgent deliveries, please contact our customer service, and we will do our best to meet your needs.

2. User manual:
Please click here to view the user manual for the Ray Air.
(Instructions in additional languages can be found by clicking here .)

3. About the Data Generated by This Product and Related Services
During the use of MAPFOUR connected e-bikes, data related to vehicle operation, device connectivity, and associated services may be generated. This may include vehicle status, mileage, riding records, device information, as well as settings, binding actions, feedback, and community interaction information initiated through the App.

Some of this data is used to provide services such as vehicle management, riding record display, diagnostics, after-sales support, and other features you actively choose to use.

You can find more detailed information through the EU Data Act page or via the MAPFOUR App after purchase, including data categories, purposes, access methods, export and deletion options, and how to authorize third parties to receive relevant data.